Posts

Showing posts from September, 2016

PROS AND CONS OF BRING YOUR OWN DEVICE

Image
A quick search of Bring Your Own Device on the web turns up a mixed bag of reactions from IT professionals and phone system analysts everywhere. Like anything else, BYOD can be great with the right execution, or it can be a headache if your team is not properly trained and prepared. Here are a few pros and cons of this phone technology for business that will help you decide if it's right for you.
PRO: COST The cost of implementing a Bring Your Own Device system is extremely low in comparison to the cost of purchasing a full set of phones for your business. Since the user is paying for their device and their service, you could be saving up to $75/month per user line. That is a huge recurring cost that you won't have to worry about. Interestingly, while some companies do provide a stipend toward the cost of employee's phone bills, many employees are happy to pay it all on their own. Plus, your employees probably take advantage of free upgrades on their devices whenever they…

VISUALIZING THE SLAPPEY PLEDGE: HAVE FUN [VIDEO]

Image
I WILL HAVE FUN. I will use creativity to make the work we do fun and interesting. I will use fun to help others learn more, be more productive, and live healthier lives. I will not take myself too seriously; instead, I will smile and promote an abundant life.

WATCH THE VIDEO HERE:


A litmus test is a quick indicator that gives you insight into a situation, and having fun is one of the most important litmus tests that we have. It tells us if we are operating in confidence or out of fear. It is impossible to have fun and live in fear at the same time.


The beautiful thing is that fear is a choice. It is not driven by our circumstances, but rather by the perspective we choose to have about our circumstances (which is why many billionaires are miserable and people in African tribes can be happy). It means that our priorities are in order and we are enjoying what we are doing.

In the spring of 1996 I was faced with the choice between fear and fun. I was up to bat in the last inning and the s…

WHAT IS BRING YOUR OWN DEVICE?

Image
Bring Your Own Device has become a major component of phone technology for business, adding a level of flexibility to phone systems that employees have asked for all along. This unique system allows your company to minimize some phone expenses while maximizing the number of devices you can support, all with the help of your team.
WHAT IS BRING YOUR OWN DEVICE? The term BYOD is used for many industries, but for telecommunications, Bring Your Own Device is a type of phone technology for business that allows users to connect to your network using any device of their choosing. From the business side of things, this means that you need to have a system in place to at the minimum support both Android devices (51% of the market) and Apple devices (44% of the market). However, it also means that you will either: 1) not have to purchase a full set of phones for your employees and thus saving money, or 2) create a more connected environment with the increased number of devices in use.
WHY EMPL…

3 WAYS COMMUNICATION TECHNOLOGY SPURS PROFITABLE GROWTH

Image
There is plenty to be said about how new phone technology for business can help your employees work more efficiently and improve their productivity. However, it is not always easy to see how your ability to answer phones quickly will directly translate into profitable growth. If you are looking for measurable metrics, consider these three major factors and how they impact your profitability.
BETTER CUSTOMER RELATIONSHIPS Upgrading your phone technology for business is a great way to provide better support to your customers. You can open up chat rooms, social media messaging, text support, and other avenues for interacting with your customers. When they know they can reach you any time of day or night, in whichever way is most convenient for them, they will come to trust that you are there to really serve them.

Naturally, you need to back this up with a knowledgeable staff empowered to resolve problems effectively. Long term, customers who have a strong relationship will spend more mo…

VISUALIZING THE SLAPPEY PLEDGE: SUPPORT ONE TEAM [VIDEO]

Image
I WILL SUPPORT ONE TEAM. I will consider how my actions impact my teammates and check my ego at the door. We win and lose as a team, so I will support other's decisions even when I may disagree. I will step into another role or help a co-worker when that is what is required for success.

WATCH THE VIDEO HERE:


"One of the largest, strongest horses in the world is the Belgian draft horse.  Competitions are held to see which horse can pull the most and one Belgian can pull 8,000 pounds. The weird thing is if you put two Belgian horses in the harness who are strangers to each other, together they can pull 20,000 – 24,000 pounds. Two can pull not twice as much as one but three times as much as one. This example represents the power of synergy.  However, if the two horses are raised and trained together they learn to pull and think as one. The trained, and therefore unified, pair can pull 30,000 – 32,000 pounds, almost four times as much as a single horse." —from EntreLeadership…

DOES YOUR COMMUNICATION TECHNOLOGY SUPPORT TEAM SUCCESS?

Image
Phone technology for business requires not only a significant amount of hardware and software to work properly, but also a team of skilled and knowledgeable employees who know how to use it. Unfortunately, some phone systems are burdensome and difficult to work with, leading to frustration among your team members. A phone system upgrade is the perfect opportunity to ensure that you are providing your team with the support and technology they need to do their jobs efficiently and effectively.
RELIABILITY Whether it's handheld devices, headsets, or computers, the number one complaint among customer service representatives is that their daily work equipment is unreliable. When it comes to phone technology for business, your team needs to know that their phones won't be dropping calls, their computers will operate smoothly through their troubleshooting workflow, and that they will be able to move quickly from one call to the next without leaving customers on hold for lengthy peri…

THE DOLLARS AND CENTS OF UPGRADING YOUR BUSINESS PHONE SYSTEM

Image
Phone technology for business is an increasingly complex network of devices and connections. As a result, the cost of implementing a new phone system can be difficult to nail down until you know exactly what you want. To get a solid idea of how much a new phone system will cost, you need to be sure that you are getting down to the fine details to really see which system is better.
END POINT DEVICES The most obvious cost associated with phone technology for business purposes is for the actual handheld devices that you will be using every day. Depending on what type of functionality you want on your devices, you will need to consider things like desktop sets, mobile devices, headsets, and more. The number of devices you need for your team will also depend on if each individual is getting a personal device or if the device will be shared across multiple shifts. However, this is only the beginning.
SOFTWARE Along with your new devices, you will be depending on advanced software programs …

4 COMMON MISCONCEPTIONS ABOUT UPGRADING TECHNOLOGY

Image
For years, technology has been advancing at a rate faster than many businesses can afford to keep up with. In most cases, this means that when you are ready to make a big upgrade, you will actually be leaping over several generations of improvements to get on board with the latest in business telecommunication. Meanwhile, the next great thing is probably just around the corner. Fear not, though: you don't need to be intimidated by the rapidly shifting landscape of technology anymore. Let's debunk some of the most common views:
IT'S TOO COMPLICATED If your business telecommunication system has been in place for a long time and it has always worked the way it was designed, you are probably wondering why you should jump on-board with newer Internet integrated communications technology. After all, all those extra features just make it harder to learn, right? Wrong. The truth is that the latest round of business telecommunication systems are designed to streamline your process…