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Identifying the real reason why your phone system fails should be your top priority, aside from getting your system fixed. You need to identify if the problem is with your actual system or your carrier. Here are a few questions to answer: Is more than one phone (or another endpoint) failing? Are you getting alerts on a regular basis? Has your area experienced any power surges or outages? Learning your system will help you understand normal and abnormal behavior. If a few phones are going out at once, it could be a sign of a hardware problem. If the entire home office lost functionality with their systems, then it may be a carrier issue. If you trim a branch on a tree, the branches grow back. If you can determine the root cause for why you’re having issues, then it will actually fix your problem. Our guide, Why phones fail: a guide to getting help faster , breaks down the many areas where problems can reside. Download your free copy!

Having your phone service down is bad enough. It’s not only important to resolve, but it’s urgent too. Your priority should be immediacy. However, when you initiate help fast, having the wrong system is actually worse than the phones being down. If you purchase the wrong system it often times neglects the capabilities your salesforce needs resulting in a lot of wasted money. But having the right system isn’t enough. Outages are usually unpredictable, so they may go out in the middle of the night, or early morning. Having a provider that can be accessible 24/7 is a must. Your prospects view your website and call your office when it’s convenient for them. There are a few questions you need to consider when determining if the provider’s functions will be reliable: Does your business require a system that has IVR (interactive voice response) capabilities? If so, what capabilities do you require? Is there a need for your contact center employees to interact through social media? D

When your phone system fails, you may ask yourself, “What could I have done differently?”. Preventing a system failure is a little out of your control. Like we’ve said, catastrophic events are inevitable and not preventable, but this isn’t always the cause for a system failure. It would be nice if you could do something instead of waiting on the end. Good news! You actually have more control than you might think. Before a system actually fails, there are often many symptoms to consider and acknowledging certain symptoms will become your system failure prevention plan. It’s good to note what fails and when it fails. This will make the technician’s diagnosis more effectiveness because you’ve done your due diligence and have documented all symptoms. When you call for help, you are allowing your business to be serviced faster. So you might not be able to prevent the inevitable, but you have the opportunity to win before your problem arrives. Our guide, Why phones fail: a gui

When you’re sick, you usually go to the doctor. Unless you’re in the medical industry a self-diagnosis is just going to lead to more sickness. Same thing for your phone system. Your job requires phones, but not necessarily learning all the technical components of a system. Whenever a problem occurs, you need someone that is an expert that can diagnose the problem, help you explain costs, and provide the optimum solution for your business. Whether you realize it or not, a provider that is thinking beyond the dial tone is a long-term partner worth investing in. Providers want to make sure it turns on, but are they really evaluating if their service is helping your business grow? Business is changing, along with workspaces. What if you didn’t have to play the middleman any longer and you could make one call to solve your issues? Sounds like a helping hand to us! Local providers provide a unique insight to the business landscape because the telecom industry has had to evolve with i