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Showing posts from October, 2017

5 MOST COMMON ISSUES AMONG PHONE SYSTEM FAILURES

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Your system can fail from many different causes. You could have a network failure, have a bad line of code, or even a failing motherboard. To help you understand what is going wrong with your system, we wanted to share the five most common issues we’ve seen with our clients.
Memory Leaks: This occurs when your phone basically doesn’t work. Your phone rings, but you can’t hear anything. You try to call your coworker, but it doesn’t dial.Board Failure: Signs of this type of failure is when you lose multiple phones all at once.Trunk Failure: Outbound and inbound calls don’t go through.Hard drive failure: This could be the result of an old machine. Your actual phone stops working and won’t turn on.Network failure: If it’s a network failure, your phone is fine, but without a network, you can’t do business.


Most people don’t think of their phones being connected to a network. Most of your electronic devices require software updates, so you can maintain the same hardware. With advancements i…

WHAT TYPE OF CLUES SHOULD YOU LOOK FOR WHEN YOUR PHONE SYSTEM FAILS?

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The mystery of your system failure can be resolved with knowing what clues to look for along the way. A single clue may not give you enough evidence to solve your problem. It’s important to know what has happened and to see if there are any patterns to your system’s behavior. If you call a technician and state that your system is down, they are going to ask you some pretty basic questions:

Are you getting alerts on your phone?Does your display screen look normal?Can you repeat the problem?


Being able to answer these questions will help the service technician better diagnose what is going on with your system. Knowing that these questions are examples of a conversation with a technician will help you understand what to look for. Remember, there are incremental activities to be aware of before your phone system finally stops working.

Our guide, Why phones fail: a guide to getting help faster, instructs you on the significance in documenting your system failures. Download your free copy!

YOU NEED A LOCAL PHONE PROVIDER THAT IS ALWAYS PREPARED

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Your phone system needs to be a major priority for your local provider. Regardless the amount of time that your phone system is down, your provider needs to make your situation a priority. Your problem is their problem. You can’t afford to have a provider that doesn’t place a high urgency on resolving your issue. You have an emergency, and they need to dispatch a solution. Urgency is one of most undervalued areas in the customer experience when shopping for a new phone system. It shouldn’t be treated as a, “I’ll get to it when I get to it” situation. Your sales are at risk every minute a solution isn’t put into place. Creativity is also another skill most large providers can’t provide. They just aren’t thinking creatively about your scenario. You don’t want a sales person to hear you talk about your phone system failure and then sell you a product. They need to provide a solution. We aren’t talking about your provider having an art background. We mean implementing a temporary solutio…