Showing posts from November, 2017


Good customer service pays off. Can you remember the last good customer service experience? What made it good? We love the Starbucks example on good customer service. If we could model this behavior for how we interact with potential customers, it could radically impact our ability to perform. When you walk into a Starbucks, you walk-in and the store is streaming seasonal music. Interested in knowing the song? You can simply open the Starbucks app and add that song to one of your personal playlists. Nice! Then when you actually order your coffee, you can customize it to your liking. If you’re into vanilla almond milk lattes, then you’re in luck! And when you complete your order, they transform the experience from customer to client. They ask your name. How do you feel after that experience? If you’re like us, pretty satisfied. But they don’t stop there… You are rewarded with their star system and you’re one star closer to getting a free drink. Once they call for your drink, you s


Communicating with your potential and existing customers has never been more challenging. When we first started as a company, digital technology was barely advancing and consumers identified with opening their door or answering a cold call. There has been research done the last few years about the Digital Transformation. 52% of the Fortune 500 list in the year 2000 are now gone. Why? How is that possible? It’s quite simple. The way we communicate and receive information has changed. If we don’t adapt with it, then we will all have a similar path to Blockbuster. I don’t know about you, but we love not paying late fees. So how do you do that? What does it mean to create better internal and external communication channels? We’re here to answer that very question! If we learn to embrace the changes and use technology to change the engagement with our customers, we will improve our customer satisfaction and ultimately increase revenue. We’ve created a Communication Diagnostic for yo


With a complex problem of having a phone system failure, it’s crucial to not only understand what’s been going on with your phone, but to also articulate the problems to your technician. Don’t worry, most people would start sweating at the thought. But if you’ve been through this process, you’ll be an expert in no time. The biggest piece to this puzzle is documenting every occurrence as it happens. In addition to our whitepaper, we’ve created a System Failure Log for you to record your phone system fails. This log is so important to your technician because you’ve provided them with enough data to solve your problem in a timely manner. The hard work has already been done! They’re interested in your business but the technician’s primary goal is getting your phone back and up running. If you can provide him with this type of information, you’ve expedited the process. Save your business and yourself some time and record every occurrence of your system not working. And when your ph