Showing posts from August, 2017


Phone systems aren’t typically considered to be a part of a larger network. As the user, you typically experience the front-end of the phone and not the back-end. When your phone goes down, it’s easy to think it’s the hardware, but your phone is a part of a network similar to a computer. This is obviously a technological headache for you and your team. But it’s good to note that not all system outages are caused by some catastrophic event. The process in identifying the root issue is pretty challenging because of the type of failures, the frequency and even the brand of phone you are using. Cisco phones may have a different diagnostic than a Polycom or Digium. You may not be known as Inspector Clouseau of the office, but it’s quite the investigation to really pinpoint the exact reason on why your phone system keeps failing. We’ve created a whitepaper to help you solve the mystery and find the ghost in the machine. Our guide, Why phones fail: a guide to getting help


The telecommunications industry doesn’t have the best reputation. A large percent of business hinges on the reliability of your phone system. So, what are the advantages of using a large provider? Other than feeling confident in the brand name, there are major limitations in them and understanding how your phone system plays into your overall business strategy. Think small before going too large. Dealing with a local provider can create immense value for your customer base. Having smaller teams that are more experienced, you receive a higher level of customer service experience: Salesman vs. Partner : You can probably sniff out a salesman among the crowd. Having a dedicated support rep who becomes your business partner is not to be taken for granted. Having that same conversation with a partner creates a feeling of trust. Same day solution : When you deal with a local provider, they will create a solution. Going online and ordering a new phone system may not be the best option


There’s nothing more frustrating in business than not being able to sell your products and services. I’m sure you can relate to this frustration when your conference line goes out in the middle of a client call. How about when your entire phone system goes down, and you can’t receive inbound calls? Your job description didn’t come with a how-to guide on fixing your phone systems. All you know is that your salesforce can’t sell, you’re mad and your phones don’t work. This blog series is here to help turn that silent receiver into a custom working solution. As a phone system customer, you need to be educated on having the right phone system, provider, and partner. Sacrificing in one of these areas will create friction and ultimately hurt your business. When the storm comes and takes out a near power line, how will your phone system provider respond? Providers, at large, care about the dial tone not the conversation that happens when you’re on the phone. All you care about is ge