FIND A SOLUTION FOR YOUR FAILING PHONE SYSTEM


There’s nothing more frustrating in business than not being able to sell your products and services. I’m sure you can relate to this frustration when your conference line goes out in the middle of a client call. How about when your entire phone system goes down, and you can’t receive inbound calls?

Your job description didn’t come with a how-to guide on fixing your phone systems. All you know is that your salesforce can’t sell, you’re mad and your phones don’t work. This blog series is here to help turn that silent receiver into a custom working solution. As a phone system customer, you need to be educated on having the right phone system, provider, and partner. Sacrificing in one of these areas will create friction and ultimately hurt your business.

When the storm comes and takes out a near power line, how will your phone system provider respond?

Providers, at large, care about the dial tone not the conversation that happens when you’re on the phone. All you care about is getting your service back up and running.

Here are some initial questions to process and answer when a crisis occurs:

  • What are your main priorities for a new solution?
  • What are the main features and/or functionalities necessary with a new solution that will help your company focus on growth?

This will help your current or new provider diagnose your situation and keep workflow steady.

 “The most successful innovations are the ones that we stop noticing almost immediately. We often don’t appreciate the things we would least like to give up.” Virginia Postrel, author of The Substance of Style

If you are dealing with an older system, it’s recommended you document the age of the system. Your new provider may offer a new solution or send a software update to your existing system; however, old systems are limited in what they can offer. Over the years, phone systems have continued to evolve with the digital revolution. It may be time to cash in on that 20-year-old equipment.

Ultimately, solutions vary on business needs, but you can only squeeze so hard until it starts to hurt. Large providers don’t want to touch old systems. It’s too much time on their end and a new system is the easier play. A new system may not even be in your budget or be the best fit for your needs.


That’s why you need a checklist for maneuvering your crisis. Download and fill out our complete Service Recovery Checklist for getting your system back up and running.

Comments

Post a Comment

Popular posts from this blog

Outsourcing: an overview

Image
Outsourcing: an overview Outsourcing today simply involves using external entities to handle specific, specialized business functions so that organizations can focus on their core competencies. The idea of seeking outside support for areas that are not core to a business is many decades old. However, seeking support from external providers can make a lot of sense, especially in fields that involve considerable complexity. One example, as human resources becomes increasingly complex practice, especially in areas that involve often complex and arcane laws such as benefits and employment law, many smaller companies are increasingly outsourcing some or all of their HR tasks. IT is another example. Like human resources, IT covers a wide range of specialties, for which no one or two individuals can possibly hope to be fully versed in. As the CEO of a small- to medium-sized firm, or perhaps a line manager, why should you consider outsourcing all or part of the IT function? One immediate rea
Read more

So, what is this “Unified Communications” thing, anyhow?

Image
So, what is this “Unified Communications” thing, anyhow? Have you heard the term unified communications tossed around lately? It seems to be used a lot in IT, telecomm, and work collaboration circles. Unified communications is a newer concept that refers to a conceptual platform where multiple communications channels can join together to increase productivity and facilitate collaboration. Here’s one way to look at it. Imagine that you only own one car. And imagine it is a sporty two seater. And then imagine you decide to invite five of your friends, none of whom are able to drive, out to dinner. This means you would have to pick each one up separately and drive him or her to the restaurant. And of course, one of them lives down an old rough farm road, so you have to drive very slowly so you don’t damage the underside of your expensive little two seater. This scenario is pretty similar to the way we handle business communications today. We aren't able to just throw everyone together
Read more

MSPs save money And you get stuff that matters

Image
MSPs save money. And you get stuff that matters. Outsourcing has become a fairly common element in business processes today. What started off as a means to cut business costs and take advantage of cheaper resources based offshore has now become an essential part of running a business today. (Its definition doesn’t necessarily include offshore outsourcing, of course) This blog looks at two additional areas where IT outsourcing can dramatically improve revenues. In particular, outsourcing can avoid high-fixed costs when you are trying to meet peak demand periods or have 24/7 coverage available. Cost benefits Having an MSP manage your IT infrastructure completely offers tremendous cost savings vis-a-vis having an in-house IT team. When you have FT IT professionals on your payroll, you incur many other HR and training-related costs that come with employing full-time staff. These may include 401(k) expenses, health insurance, paid time-off, etc., which can be avoided by outsourcing your IT
Read more