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The biggest threat to your IT infrastructure: Your own employees

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The biggest threat to your I.T infrastructure: Your own employeesDid you know that your employees often unwittingly ‘help’ cybercriminals gain access to your system? Often, employees play a part in compromising the security of your IT infrastructure, even without them realizing it. For example-

When your employees use their own devices for work purposes such as to access emails, to connect to work servers or to work on office files. In the event their device gets infected by a malware or hacked, the virus or the hacker gets access to your data as well. Your employees may put your network at risk by connecting to unauthorized networks, downloading unauthorized software, using outdated antivirus programs etc, on their personal devices and then using it to access work files.Then, there’s the chance of them losing their devices such as smartphones, laptops or tablets putting your data at risk.

Your employees may also fall victim to phishing messages and scams and expose your network to the …

3 things your Managed Services Provider (MSP) wants you know

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3 things your Managed Services Provider (MSP) wants you knowAre you considering bringing a MSP on board? Or perhaps you already have one. Either way, for you to truly benefit from your relationship with a MSP, you need to build a solid bond with them. As a MSP who has been in this business for long, I can tell you the 3 important steps that will help you get there.

Share, share, share

Your MSP is your IT doctor. Just as you would share everything about your health with your doctor, you need to share everything related to your business that impacts your IT, with your MSP. Give us an overview of your business and answer questions such as

What you do exactly as a businessWho are your key clientsWhich industry verticals do you serveWhat are your peak and lull seasons, if you have themWhat are the core regulatory codes that apply to you based on the industries you work forWhat are your business expansion plans for the near future and in the long runSometimes clients shy away from discussing a…

Don’t make these IT mistakes as you grow!

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Don’t make these IT mistakes as you grow!During the course of IT consultancy, we come across a lot of clients who are not happy with the way their IT shaped up over the years. They feel their IT investments never really yielded the kind of returns they expected and come to us looking to change the trend. When analyzing the reasons for the failure of their IT investment, here’s what we come across most often.Not prioritizing ITThis is the #1 mistake SMBs make. When focusing on growing their business, most SMBs think marketing, sales and inventory, but very few consider allocating resources--monetary or otherwise towards IT. IT is seen as a cost-center, rarely prioritized and any investment in IT is made begrudgingly.Going for the fastest, latest or even the ‘best’ technology--which may not be the best for youThis is in contrast to the issue discussed above. Many SMBs realize the key role that IT plays in their business success. But they tend to get carried away and invest in the latest…

IT Red Flags to Watch Out For

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IT Red Flags to Watch Out ForAs someone running a SMB, you probably have a lot on your plate. You are the core decision maker, responsible for growing your business, keeping your clients happy and getting all the working done. Often, when you have so much going on, one area that gets overlooked is IT. When you are so busy looking into other things, the start of IT issues may slip your watchful eyes. In this blog, we discuss the IT red flags that you need to watch out for.Adware ambushThis happens generally when your internet browser has been hijacked and an adware has been sneaked into your system. When you try to surf the net using a hijacked browser, you will find online ads popping up everywhere. And by that we don’t mean the few sponsored search results or a couple of ads that show up when you browse a site. We are talking about ads showing up just about everywhere on your browser. Even a simple link click will take you to an unintended page. It is so evident, you just cannot miss…

Assessing your MSP in the first appointment

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Assessing your MSP in the first appointmentHanding over your IT to a MSP is a major decision. Who do you choose and more importantly, how? While there’s no rulebook that will tell you exactly how to proceed, here are a few hints that can help you decide how invested your prospective MSP is into you.How well do they know your industry verticalIt is important that your MSP truly understands the industry-specific IT challenges you face so they can help you overcome those challenges effectively. For example, do you have a commonly used software program or any governmental or regulatory mandates that you must be adhering to. Is your MSP knowledgeable on that front?How well do they know you and your valuesHow well does this MSP know your business in particular. Have they invested time in learning a bit about you from sources other than you--like your website, press releases, etc.? Do they understand your mission, vision and values and are they on the same page as you on those? This is impo…

Hiring seasonal staff? Here are a few things to consider from the IT

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Hiring seasonal staff? Here are a few things to consider from the IT perspectiveIn many industries, there are seasonal spikes in business around specific times. For example, CPAs/Accounting firms, though busy all year, generally see a spike in business around the time of tax planning, IRS return filing, etc., the retail industry sees a boom around the Holiday Season, and so on. During such peak times, it is common practice in the industry to employ part-time staff to meet the immediate resource needs. While this works well in terms of costs and for handling additional work/client inflow, this poses a few challenges from the IT perspective. In this blog, we explore those challenges so you know what to watch out for before bringing part-time staff on board.SecurityWhen you are hiring someone part-time, security could be a concern. You or your HR person may have done a background check, but their risk score nevertheless remains much higher than permanent employees who are on your payro…

3 Things to consider before you sign-up with a cloud services provider

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3 Things to consider before you sign-up with a cloud services providerMore and more SMBs are migrating to the cloud and that is not a surprise considering the numerous benefits the cloud can offer them. For a SMB, the cloud is a cost efficient and secure answer to their growing data needs and IT security requirements. The cloud grows with them and lets them scale their business without worrying about a corresponding rise in IT costs. Plus, with the cloud, the important aspects of security and backups are mostly taken care of by the cloud service provider. And then, there’s the convenience of any-time-anywhere data access. With all these benefits that the cloud brings, what’s there to think about before signing up with a cloud service provider? While are a lot of benefits of storing your data on the cloud, but your data is still yours, so there are a few things you need to know and be comfortable with before you jump onto the cloud.Data storage locationAsk your cloud services provide…