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Why MSP relationships fail

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Why MSP relationships fail A lot of SMBs opt for managed service providers who can help handle their IT requirements, and for the most part, it works well. Almost everyone knows the benefits of having a MSP manage your IT. Increased cost savings, ability to focus on your business without worrying about IT, better IT support and expertise, and so on. But, there are times when the managed IT services model fails, leaving business owners to wonder what went wrong. This blog discusses some key reasons why MSP relationships fail. You didn’t do a reference check Did you just pick the first MSP you found on the Google search? Did you just go by the presentations they gave you, or the information on their website? Always remember to ask your MSP for references. Talk to someone they work with and get feedback. They don’t have enough staff If your MSP is short of staff, they won’t be able to give you the attention you need. One of the biggest advantages of bringing an MSP onboard is having someo

Best practices for data safety in a remote work environment

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Best practices for data safety in a remote work environment Do you have staff working from home? Of late, due to the Coronavirus crisis a lot of businesses shifted to the remote working environment. While it raises some data security concerns, they can be overcome by following a few best practices. Formulate rules You can start by formulating rules that define the extent and manner in which personal devices may be used for work purposes. Who are allowed to use personal devices for work? Spell out the regulations that they must follow. For example, regular checks for malware and updates to anti-malware software, etc., If there are restrictions to the device type, software or operating systems that may be used, out of security concerns, then that should be addressed. Focus on the 2 Ts of cybersecurity Train your staff: The first T is training your staff on how to identify IT threats and cybercrime activities that they can be a victim of. Examples include phishing emails,

Social media at work what could go wrong?

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Social media at work...what could go wrong? As a business, there is no doubt today that you need to make your presence felt on major social media platforms such as Facebook, Twitter, Instagram and LinkedIn. But social media also exposes you to cybercriminals. In this post we talk about the steps you can take to ensure your social media account doesn’t become a gateway for cybercriminals to access your data. Make someone accountable The first step to a successful and safe social media experience as a company is to make someone in your organization accountable for it. Designate a social media manager who is responsible for maintaining your company’s social media accounts. This person should oversee everything--from the posts and pictures in your company account to approving/disapproving ‘Friend’/’Follow’ requests. Train your employees Of course you should train your employees who handle your official social media accounts about the security threats and how they need to steer clear of the

4 things to do to ensure your business continuity planning is a success

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4 things to do to ensure your business continuity planning is a success Working on creating a contingency plan for your business? That’s great! Here are 4 things you need to consider when preparing your new business continuity plan. Audit of your business continuity plan Having a business continuity plan alone is not enough. You need to audit it at regular intervals to ensure it is up-to-date and relevant. Often, business continuity plans aren’t used for years, and may be obsolete or irrelevant by the time an actual emergency occurs. Creating a team for business continuity Constitute a team for your business continuity project. Decide who will take ownership of implementing the business continuity in the event of an emergency. Break down the business continuity plan into smaller elements and decide who is responsible for each of them. Also, remember to designate a back up for each person in the team. Mock Drills and Dry Runs After your business continuity plan is ready you need to chec

How the Coronavirus crisis is the gateway to the other kind of virus

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How the Coronavirus crisis is the gateway to the other kind of virus To say the COVID-19 pandemic gave the whole world a tough time would be an understatement. Economies collapsed, joblessness rose, people lost their loved ones and livelihoods to the disease. Adding to this situation was the need for social distancing and self-isolation which took a toll on mental health of millions across the world. 10 months into the pandemic or perhaps even before, people started growing tired of it and just when it seemed like humankind will give up collectively, there was a light at the end of the tunnel--Vaccines. While the news of the first vaccine being approved and then administered in December 2020, was a huge victory for humankind and rightly welcomed with claps and cheers, cybercriminals were cheering too. For cybercriminals, this was a great opportunity to exploit the eager, mentally fatigued and vulnerable populace. Emails were sent with phishing links disguised as genuine which urged the

Your employee’ social media account was hacked How does it affect you?

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Your employee’ social media account was hacked. How does it affect you? Did you know that social media accounts are one of the favorite targets for cybercriminals? You may think cybercriminals would prefer to hack online banking accounts or shopping accounts, but that doesn’t seem to be the case. Here’s why. Social media accounts hold A LOT of personal information including name, email ID, date of birth, place of birth, place of work (your business!) high school attended, names of family, friends and pets, anniversaries, and more...which means, they are basically gold mines of Personally Identifiable Data (PII). Plus, if you play games and have your credit card details saved, there’s more information and better the chances for the cybercriminal to commit fraud. All of this data can then be used to hack into other accounts of the user, including financials. So, hacking into someone’s social media account can help cybercriminals gain entry into other, more ‘useful’ and secure accounts. B

Are your data security measures strong enough?

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Are your data security measures strong enough? Let me start this blog by asking you a question. How did your business respond to the security threats brought on by the COVID-19 pandemic? The reason we are discussing this is because a recent survey conducted by Password Keeper and Ponemon Institute revealed that during the 2020 Coronavirus pandemic, the effectiveness of organizations’ IT posture in terms of cybersecurity dipped by almost 30%. One of the main reasons for the compromise in IT security was the hurried transition of so many businesses to the remote work model. Working from home often meant the staff were using their personal computers to access work data, sometimes, even on shared WiFi networks without the latest software updates, security patches and firewalls--all invitations to cybercriminals. But, the research also pointed out that almost 50% of the respondents were also concerned about the physical safety of their data. When employees work from home, business data is