DOES YOUR COMMUNICATION TECHNOLOGY SUPPORT TEAM SUCCESS?


Phone technology for business requires not only a significant amount of hardware and software to work properly, but also a team of skilled and knowledgeable employees who know how to use it. Unfortunately, some phone systems are burdensome and difficult to work with, leading to frustration among your team members. A phone system upgrade is the perfect opportunity to ensure that you are providing your team with the support and technology they need to do their jobs efficiently and effectively.

RELIABILITY

Whether it's handheld devices, headsets, or computers, the number one complaint among customer service representatives is that their daily work equipment is unreliable. When it comes to phone technology for business, your team needs to know that their phones won't be dropping calls, their computers will operate smoothly through their troubleshooting workflow, and that they will be able to move quickly from one call to the next without leaving customers on hold for lengthy periods of time. Unreliable equipment upsets not only the customers, but also the people who are forced to use it day in and day out.

EFFICIENCY

With all of the advancements in phone technology for business, you also have the ability to give your team an extremely streamlined and simple way to access customer information. The right CRM software can be the difference between day and night for your employees when they are trying to track down account information, view recent changes, or help solve a problem. The faster your team can access the customer's information based on their phone number and move between screens, the faster they can resolve the issue and move on to the next customer.

SHARED NETWORKING

Another major piece of the teamwork puzzle is ensuring that your phone technology supports all of the different departments in your organization. Many times, companies provide advanced technology for their call center employees but cut costs when it comes to their other departments. The end result is that it becomes more difficult for problems to be solved between different parts of your company. Rolling out a new phone system that brings everybody onboard with the same software and accessibility will greatly improve the way your team members talk to one another and allow for information to flow smoothly.

It is always difficult to make the transition to new equipment, but if you can prove that your new phone system will lead your team to success, they are more likely to be excited about the prospective change. The key is showing them that the new system will make their jobs will easier to do and will offer both internal and external support as they work.

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