4 COMMON MISCONCEPTIONS ABOUT UPGRADING TECHNOLOGY


For years, technology has been advancing at a rate faster than many businesses can afford to keep up with. In most cases, this means that when you are ready to make a big upgrade, you will actually be leaping over several generations of improvements to get on board with the latest in business telecommunication. Meanwhile, the next great thing is probably just around the corner. Fear not, though: you don't need to be intimidated by the rapidly shifting landscape of technology anymore. Let's debunk some of the most common views:

IT'S TOO COMPLICATED

If your business telecommunication system has been in place for a long time and it has always worked the way it was designed, you are probably wondering why you should jump on-board with newer Internet integrated communications technology. After all, all those extra features just make it harder to learn, right? Wrong. The truth is that the latest round of business telecommunication systems are designed to streamline your processes and automate many tasks. This actually makes it easier to learn and use on a day-to-day basis.

THERE WILL BE DOWN TIME

The fear of experiencing downtime, especially for small businesses, is very real. Every second that your customers are unable to reach you is money lost. The good news is that with cloud-based telecom solutions and the help of a skilled team, the software rollout can be done without disconnecting your phones at all. From there, extensive testing will be done on the system before it goes live to ensure that the transition happens as smoothly as possible. The goal is to achieve more reliability, and that starts on day one.

IT'S JUST A PHONE

Your business telecommunication system embodies far more than just the desk phones that your team uses. It includes your fax machines, message machines, call routing system, and more. Many people believe that an upgrade is pointless because answering the phone has stayed the same. The truth is that new technology carries a whole host of advanced features and may have gotten rid of some outdated features. Hiring a consultant to build a specialized phone system for your business will ensure that you get the right mix of new technology to support all of your needs.

THE CLOUD IS TOO NEW

There is still a significant amount of distrust when it comes to cloud technology. Most of us are only familiar with the kind of technology that we can physically hold in our hands and see working. The cloud removes much of the physical presence of your service and handles it offsite. The good news is that cloud management companies have made it possible to achieve 99% uptime and handle all the maintenance on their end, resulting in a more reliable system on your end with less work for your IT team.

The best way to move forward with your business telecommunication systems is to seek the assistance of a communications specialist. Their consultants will be able to identify areas of your organization that will benefit from newer technology while building a cost-friendly custom package that will serve your customers well. Just do your research first and learn about what is available to help your business run smoother.


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