HOSTED SOLUTIONS: THE DIFFERENCE PHONE FEATURES CAN MAKE



When it comes to business phone technology, hosted solutions are usually one of the best ways for businesses to enhance their phone systems in a cost-effective manner. Hosted solutions offer a wide range of phone features that can improve your customer service and simplify your communications for better results.

Call Management Features

Whether you already have a full-time receptionist or you need a way to direct calls without spending a fortune, hosted solutions can give you the tools you need. With automated call menus and call queuing, callers can reach the customer service agents they need, stay informed about their place in line and feel confident that they will be taken care of in a timely manner. Poor customer service practices are one of the top complaints of consumers across the board, and these technologies can improve your customer satisfaction scores drastically.

Productivity Tracking

In addition to keeping your customers happy, hosted solutions also allow you to manage internal affairs more closely. You will now have more data available to you for call wait times, number of calls answered per hour, resolution rates, and more. If you have never been able to track your team's productivity on the phone before, these systems will give you great insight into how your team is doing and where you can make improvements.

Mobility Features

The benefits of hosted solutions don't stop once you leave the office. Many of the features that you love about your home office phone system can be directly translated to mobile technologies. Now you can forward your office calls directly to your mobile phone while also having access to many of the data sharing and collaboration tools at the same time. You can also integrate existing CRM software technologies into your system.

With the help of auto attendants, call recording and tracking, and mobile forwarding, your business communications will be up to date with current industry standards. A hosted solution can help you break into the enterprise level communications level at a fraction of the cost of traditional call center systems. Your customers will notice an immediate difference in the way their calls are handled and will enjoy a more relaxing experience as they have shorter wait times and more information available to them about their place in the queue. Your team members will have a better ability to resolve problems through collaborative tools and integrated CRM while your management gets a clearer picture of how calls are being handled in real time. Most importantly, all of these features work inside and out of the office.

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