CAN A CLOUD PHONE SYSTEM HELP YOUR BUSINESS?


There are a number of ways that cloud phone system technology can improve your business operations. Both your employees and your customers will experience a real difference in their ability to communicate when you upgrade your phone system to a more modern cloud based arrangement.

MOBILITY

Cloud based systems rely on internet connections to carry your phone conversations to mobile phones and desktop IP phones. This means that any network approved device can connect anywhere there is stable internet. Your staff is no longer tied to a specific phone or location because even their phone numbers can be updated as they travel to reflect local area codes.

INCREASED ACCESSIBILITY

In the past, the end of the business day often meant that customers were unable to reach anyone if they needed help. Voicemail came at a premium cost to most businesses who wanted to give their customers a way to leave a message after hours. The cloud has simplified this process and made it possible to reroute calls to an open office, an individual device, or just leave a message without any additional equipment or cost. Housing all of the main system equipment off-site also protects your business from local internet and power outages, as the host site can simply redirect calls to mobile devices instantly.

BUDGET FRIENDLY

Not only is a cloud phone system less expensive on the front end, but it also provides a number of long-term cost savings for your company. Since you are not being charged by the minute for long distance calls or many of the other services that were once subject to "premium" pricing models, your monthly phone bills will be more predictable and easier to manage. The cloud offers more than just a way to cut costs; it also provides a solution for keeping those costs under control as you expand.

However, before you get ahead of yourself, it is important to note that IP capable phones are a requirement for this system to work. In addition, routers and stable internet service need to be in place since that is how your phone calls will now be routed. People who do not have IP ready phones or who do not currently have internet capable of handling high volumes will still need to make an investment in equipment up front.

ALWAYS ADVANCING

Investing in phone technology used to be a large scale rollout that required a lot of research and comparison to choose the right system. Now it is possible to choose a basic system to work with and add advanced features over time. Most cloud phone system hosts have a vested interest in improving their own services and features, which means that you will automatically be receiving updates and patches as they improve themselves. Additionally, they are constantly searching for the latest and greatest capabilities to add to their packages for more complete communications systems. Since you aren't actually building the system on-site, you can take your time figuring out which features are and are not working for you and make small changes over time.

Cloud phone systems have come a long way, and there is plenty of new technology yet to be introduced. Your business can take advantage of the immediate cost savings and improved accessibility by switching to a cloud phone system today. Your provider will provide you with everything you need to get started right away, and they will continue to share helpful tools and updates with you as their system grows as well.


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