4 BENEFITS OF UPGRADING YOUR BUSINESS TELEPHONE


Upgrading your business phone system is a great way to overhaul your customer service experience and provide a better infrastructure to all of your employees. By making the jump to modern phone technology for business, you can integrate text and chat-based customer support and make your operation more efficient overall. Here are just a few of the ways you stand to gain from a phone system upgrade:

MORE COST-EFFECTIVE

If you have been relying on traditional landline phone technology for business all this time, you are probably paying a premium for every phone call you make. It is estimated that every telephone contact made with a customer costs an average of $9 to your company. By contrast, chat contacts cost only $5, email costs roughly $2.50, and a simple FAQ page on your website costs only 10 cents. Upgrading your phone system will allow you to take advantage of these alternate streams of contact, saving you money on each and every customer.

INCREASE CUSTOMER RETENTION

Typically, when a customer is calling your business, it is because they have a problem. The longer they sit on hold, the more irate they become and the harder it is to salvage their business. In fact, it takes as many as twelve positive experiences to make up for a single negative experience. By using today's phone technology for business, you can drastically reduce wait times, make it easier for customers to get problems resolved immediately, and mitigate the damage from from a negative experience.

BOOST REVENUE

Overall, as many as 55% of consumers say they are willing to pay more for great customer service. Companies who are proactive about customer service have been shown to earn more than twice as much in revenue each year compared to companies who are not actively improving their customer service experience. A phone system upgrade is just one of the ways you can provide greater value to consumers and assure them that you are available when they need you, not just over the phone but online as well.

EASIER TROUBLESHOOTING

One of the greatest advancements in phone technology for business is the integration of Customer Relationship Management (CRM) software. Your employees will have a far better ability to solve problems when your computer software is handling all of the heavy lifting. Cross-departmental support will allow your agents to see detailed information about account histories, current statuses, and more without having to transfer customers all over the office.

Your company's phones are not just simple devices any longer; now they are a portal to your customer's every need. It is your job to make sure that your technology can keep up with their expectations. Fortunately, companies who make an effort to upgrade their phones with the customer in mind see amazing returns in both revenue and customer retention while also improving their employee workflow.

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